About us
Kada sam 1995. prvi put sleteo na Severno americki continent www je bio godinu dana star, Evropa je bila $1000 I desetak sati daleko, cena telefonskog razgovora je ogranicavala razgovor na nekoliko recenica. Kada sam prvi put koristio ICQ izgledalo je magicno. Neko sa druge strane sveta direktno pise na mom kompjuteru. Kada sam prvi put cuo B92 stream svet se sazeo. Odjednom je nesto sto je bilo jako daleko postalo dohvatljivo. Nije vise bilo vazno da li se ujutro spremam za posao u Beogradu ili Los Angelesu.
Ovaj sajt je nas pokusaj da smanjimo razdaljinu I sazmemo svet jos malo. Nadamo se da ce vam znaciti.
Poceli smo sa produkcijom B92 I planiramo da prosirimo nasu listu I na druge proizvode, cak I na prehrambene. Molim vas pisite nam sa predlozima I sugestijama. Pisite nam sta bi voleli da vidite na nasem sajtu. Obecavamo da cemo slusati.
Welcome to Paketaranzman.com. Our goal is to offer you a fun and convenient shopping experience and to provide you with excellent customer service, to see you happy with your purchase and to serve you for many years to come. We hope to help you reconnect you to the music you've missed, and find new music you will love. We also offer an assortment of new and classic literature for your reading pleasure. Your business is greatly appreciated and we welcome the chance to serve you. Thanks for stopping by!
Kada sam 1995. prvi put sleteo na Severno americki continent www je bio godinu dana star, Evropa je bila $1000 I desetak sati daleko, cena telefonskog razgovora je ogranicavala razgovor na nekoliko recenica. Kada sam prvi put koristio ICQ izgledalo je magicno. Neko sa druge strane sveta direktno pise na mom kompjuteru. Kada sam prvi put cuo B92 stream svet se sazeo. Odjednom je nesto sto je bilo jako daleko postalo dohvatljivo. Nije vise bilo vazno da li se ujutro spremam za posao u Beogradu ili Los Angelesu.
Ovaj sajt je nas pokusaj da smanjimo razdaljinu I sazmemo svet jos malo. Nadamo se da ce vam znaciti.
Poceli smo sa produkcijom B92 I planiramo da prosirimo nasu listu I na druge proizvode, cak I na prehrambene. Molim vas pisite nam sa predlozima I sugestijama. Pisite nam sta bi voleli da vidite na nasem sajtu. Obecavamo da cemo slusati.
Welcome to Paketaranzman.com. Our goal is to offer you a fun and convenient shopping experience and to provide you with excellent customer service, to see you happy with your purchase and to serve you for many years to come. We hope to help you reconnect you to the music you've missed, and find new music you will love. We also offer an assortment of new and classic literature for your reading pleasure. Your business is greatly appreciated and we welcome the chance to serve you. Thanks for stopping by!
Our contact information:
By standard mail:
Urbis Inc.
938 20th Street #1
Santa Monica, CA 90403
By phone:
866 881.8814 x3 (between 10 a.m. and 6 p.m. PST)
If we do not answer during business hours, please leave a message and we will get back to you as soon as possible. If we do not answer after hours, please leave a message and we will get back to you the following business day.
Your business is very important to us. Please understand that we get a high level of calls and emails and we take our time helping each person individually. Your total satisfaction is our goal!
By email:
We usually reply to emails the same day if not within the hour.
customerservice@paketaranzman.com
By standard mail:
Urbis Inc.
938 20th Street #1
Santa Monica, CA 90403
By phone:
866 881.8814 x3 (between 10 a.m. and 6 p.m. PST)
If we do not answer during business hours, please leave a message and we will get back to you as soon as possible. If we do not answer after hours, please leave a message and we will get back to you the following business day.
Your business is very important to us. Please understand that we get a high level of calls and emails and we take our time helping each person individually. Your total satisfaction is our goal!
By email:
We usually reply to emails the same day if not within the hour.
customerservice@paketaranzman.com
Shipping Information:
Standard default shipping is via UPS Ground, but you will have the option during checkout to upgrade your shipping to UPS 3 Day Select, Second Day Air, Next Day Air Saver or Next Day Air.
USA customers may also arrange direct shipping from our sister warehouse in Belgrade to addresses in Serbia. Please contact us via email or phone before you submit your order so that we may provide you with a personalized shipping quote and total amount, plus confirm availability of items.
Orders are processed in the order they are received and usually ship within 3 business days of receipt. Please be advised that items that are "back ordered" or "special ordered" will take longer to process and ship. You will be notified via email of any delays.
Refund, Returns and Cancellation Policies:
Please call or email us regarding any problem you may have with your purchase. If you have received merchandise that was damaged in transit by the shipper, please save all original packing material and have on hand for UPS inspection as it is necessary to collect a refund through UPS Insurance. If you have received a defective CD or any incorrectly shipped merchandise from us, please notify us immediately and return the product within 15 days of receipt. We will gladly replace the merchandise without any additional charge. Upon receiving a defective CD, we will test the CD and confirm the defect. Once the defect is confirmed, we will issue you a replacement of the same title we received. Please note that we are unable to send any title other than the one which we received. In addition, we can only issue a replacement and not a refund.
When returning any merchandise, please provide the following information to us:
- Your mailing address - Your phone number - Order number - What you are returning and why
Please mail the package to the address below. We highly recommend that the items be returned to us in their original packaging and you use a mail service which provides tracking or insurance.
• Mail to: Urbis Inc. Attn: Returns Department, 938 20th Street #1, Santa Monica, CA 90403.
Please be advised that your refund may take up to four weeks to process.
Frequently Asked Questions:
We offer an assortment of current and classic literature and music, with the advantage of lower prices and faster shipping over ordering from overseas. We also offer the advantage to those in the U.S.A. of ordering within the United States for shipping going direct from Belgrade to recipients in Serbia, which saves in both shipping costs and time for delivery.
Payment via PayPal through PayPal's state of the art encrypted servers ensures a secure transaction, and helps to provide quick shipping. Payment with your credit card using checkout is through Yahoo's secure servers and also provides you with a secure transaction. We do not personally handle or access your credit card account information. We will generally have your item placed for shipping with UPS within 3 business days of your order.
We will notify you via email upon receipt of your order, and again when your item ships.
Out of Stock Items. Our site is updated automatically when an item restocks, please check back.
If you are a California resident you are required to pay sales tax on each item in your order. The total sales tax you owe will be calculated automatically in the shopping cart during the checkout process.
Standard default shipping is via UPS Ground, but you will have the option during checkout to upgrade your shipping to UPS 3 Day Select, Second Day Air, Next Day Air Saver or Next Day Air.
USA customers may also arrange direct shipping from our sister warehouse in Belgrade to addresses in Serbia. Please contact us via email or phone before you submit your order so that we may provide you with a personalized shipping quote and total amount, plus confirm availability of items.
Orders are processed in the order they are received and usually ship within 3 business days of receipt. Please be advised that items that are "back ordered" or "special ordered" will take longer to process and ship. You will be notified via email of any delays.
Refund, Returns and Cancellation Policies:
Please call or email us regarding any problem you may have with your purchase. If you have received merchandise that was damaged in transit by the shipper, please save all original packing material and have on hand for UPS inspection as it is necessary to collect a refund through UPS Insurance. If you have received a defective CD or any incorrectly shipped merchandise from us, please notify us immediately and return the product within 15 days of receipt. We will gladly replace the merchandise without any additional charge. Upon receiving a defective CD, we will test the CD and confirm the defect. Once the defect is confirmed, we will issue you a replacement of the same title we received. Please note that we are unable to send any title other than the one which we received. In addition, we can only issue a replacement and not a refund.
When returning any merchandise, please provide the following information to us:
- Your mailing address - Your phone number - Order number - What you are returning and why
Please mail the package to the address below. We highly recommend that the items be returned to us in their original packaging and you use a mail service which provides tracking or insurance.
• Mail to: Urbis Inc. Attn: Returns Department, 938 20th Street #1, Santa Monica, CA 90403.
Please be advised that your refund may take up to four weeks to process.
Frequently Asked Questions:
We offer an assortment of current and classic literature and music, with the advantage of lower prices and faster shipping over ordering from overseas. We also offer the advantage to those in the U.S.A. of ordering within the United States for shipping going direct from Belgrade to recipients in Serbia, which saves in both shipping costs and time for delivery.
Payment via PayPal through PayPal's state of the art encrypted servers ensures a secure transaction, and helps to provide quick shipping. Payment with your credit card using checkout is through Yahoo's secure servers and also provides you with a secure transaction. We do not personally handle or access your credit card account information. We will generally have your item placed for shipping with UPS within 3 business days of your order.
We will notify you via email upon receipt of your order, and again when your item ships.
Out of Stock Items. Our site is updated automatically when an item restocks, please check back.
If you are a California resident you are required to pay sales tax on each item in your order. The total sales tax you owe will be calculated automatically in the shopping cart during the checkout process.
